Are You Sure You Have a Hotel Booking? The Hotel Booking Pitfall You Never Knew Existed!

Today I want to share a personal experience that left me astonished.   It’s all about how I discovered it is possible to book a hotel via a third party online booking system, arrive at the hotel and be told you have no reservation!  Thankfully, I was inspired to make a confirmation call prior to arriving…

Cairo Airport – Lost Luggage Problems

Twelve years ago, I penned the following piece in response to a recurring problem we faced—guests arriving without their checked-in luggage.  Instead of crafting a fresh write-up, I’m revisiting this post due to recent events.  In the past week, three more guests arriving at Mara House have once again experienced the inconvenience of not having…