Guest Book

Mara and her staff made my experience in Luxor marvellous and fantastic.

From trip advisor I saw this great review about Mara House, I thought I will give it a try and go back to my student day (mid life crisis)!! well I was travelling without my family, so…..!!

The House was bright, tastefully decorated, and my room was very nice and very comfortable. That was good, but the arrangements Mara and her staff made for my short 99.9999% perfect! The other bits well inshallah as they say in the region.

Balloon ride in the morning: it is breath taking...it is a must to see the sunrise and how the hills turn bright red in the rising sun. Simply awesome and there was a lot of very nice people in the basket!!

Tour guide - Hasan- very knowledgeable (comparing to me anyway) about the tombs/temples on west banks. the valley of the workers is also very good, much smaller, but just as colourful and details! Furthermore, Karnak and Luxor temples were simply gob-smacking!

Light and music show at Karnak Temple at night, unbelievable lighting and Mr Hopkins narration was very theatrical! One should start there first before any tours!

The driver, Mahmood, was very safe and understand me when I said drive safely! Which is not typical in the region!!

Most importantly: customer services is not about how the smooth running of normal day to day business, but when it hits a problem.

The problem: The railway was suspended unexpectedly on the evening of my departure, Mara's staff: Ahmed, Sam, etc, all assisted me in more than their responsibilities or duties to ensure I can get on the train and catch my flight. As one can imagine the chaos when the railway resumed services!! Ahmed and his team were there at the station on the platform at 0115 to make sure I get on the train, and got my ticket and found my seat, etc! I cannot ask for better customer services!!

After all that: I recommend Mara House unreservedly.